Shipping & Returns


Shipping:


  • If buyers choose to buy any item from RenoCare,RenoCare assume buyers have accepted RenoCare's Shipping & Return Policy.
  • Local pick-up accepted(by appointment)
  • RenoCare combine postage for multiple items purchased to save your Shipping Cost.For Mixers,Taps,the postage will be $10 ~ $15 for the 1st item and $1 ~ $4 for each addtional item.
  • Free postage for any order totalling over $400.(Free postage rule EXCLUDING Tall Boy, Mirror, Shower Screen, Vanity,Shaving Cabinet, Toilet, Basin/Sink, Laundry Tub, Heated Towel Rail,Commercial Range)
  • RenoCare will organize the delivery on the same business day or the next business day once the payment has been cleared and confirmed in full.
  • Please note payment made by NetBank transfer or Paypal Echeck will need 1-5 business days to be clear; RenoCare will not send the items out before the fund is cleared.
  • The shipment usually takes 2-7 business days according to AUS Post or Couriers delivery schedule.
  • Items will be shipped by Registered Post or Express Post or Couriers according to the handling & shipping fee received.
  • We ship within Australia Only.


Returns:

  • If buyers don't choose to buy insurance, RenoCare does not take any responsibilities for the damage and lost during delivery.
  • Please contact us for purchase of insurance of goods.
  • Proof of purchase is required for all kind of return,refund and exchange.
  • We accept return within 7 days after received and exchange within 14 days after received.
  • All faulty goods to be return or exchange must always be kept in the original package in original condition.
  • Buyer is responsible to pay all the shipping cost that cause by return,refund and exchange.
  • Delivery and Insurance charges cannot be claimed for refund.
  • No refund for change of mind.
  • 15% Handling Fee applies to all returned and exchange items.
 
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